FAQs

Take a deep breath, we have prepared the answers to some of the most asked questions here.

Account creation

1. Do I need to create an account to place an order on allforest.com?

A allforest online account is not required to complete an order. We do, however, recommend you ti create your account for easy and convenient management of your online orders.

Ordering

1. How to cancel an order

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

If you’d like to cancel, you’ll need to reach out to support@allforest.com within 60-minutes of placing an order.

Can’t cancel? Don’t sweat it—you can set up a free return once your order has been received.

2. How to edit the address on my order

Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address throug our shipping partner. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. Send an email to support@allforest.com.

3. My order has shipped but seems to be delayed

FedEx, DHL and 4DX are processing and delivering much higher than normal volume, and have also implemented measures to keep their people and communities safe. This is contributing to delivery delays across the country. Keep an eye on your tracking to follow your order’s progress.

Returns

1. When will the return be processed?

We're processing online returns within 3-5 business days once your return reaches our warehouse.

As we focus on keeping our people, guests, and community safe, we're taking extra measures at our distribution centers such as limiting the number of people working at any given time, which may cause some delays to return processing. If your package has reached our warehouse and you haven't heard back from us about your refund within the corresponding timeline, send an email to support@allforest.com.

2. My return tracking number failed, what does it mean?

We're still receiving returns at our warehouse, though your tracking may not reflect this. If you haven't heard back from us about your refund within 3-5 business days from the time your package reaches our warehouse please send an email to support@allforest.com.

Please check more information regarding return and refund on this page.